Performs tasks related to customer dispute resolution and balancing of transaction processing errors, with a working knowledge of research and resolution processes specific to Enterprise Payments Investigations. Performs analysis, troubleshoots, and resolves case types in one of the following channels Visa, ACH, Wire, or Paper Investigations. Responsible for individual wo

Enterprise Risk Management Governance Officer I This position will support the maintenance of the Enterprise Risk Management Framework with a focus on associated reporting, partner outreach and risk metrics reporting. The position will maintain common reporting and content formats for risk related governance documents and risk related reporting, reference materials which

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

This role is responsible for defining, owning, and governing the banking center workforce staffing model and associated planning, monitoring, and deployment, including banking center salary budgets and forecasting related to personnel expenses nationally. This position manages and oversees banking center staffing tools, leads the Workforce Planning and Optimization team w

Single point of contact for all environmental, health and safety, OSHA complaints. Subject matter expert providing expertise and guidance on environmental, health and safety issues that impact the well being of our colleagues and customers. Provide transformational leadership, direction, and influence to align programs and set overall HSE vision, strategy, and framework.

Project Management Manages small to medium projects in scope, investment dollars, complexity with little to no supervision. Has responsibility for all aspects of the project, from concept, definition, design, build and testing, implementation, evaluation of results, and the project budget. Supports projects that may have cost center implications, staffing (FTE) changes, b

Fraud Detection Analyze fraud events for suspicious activity. Execute fraud prevention measures to reduce loss exposure. Track actions and financial transactions in case management system. Administrative Responsibilities Assign and track daily work events to the team. Complete weekly/monthly recurring reports. Complete additional assignments as requested. Act as a back up

Design & Methodology Work closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements. Investigate and propose strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business. Propose changes to the technical design solutions as

Design & Methodology Work closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements. Investigate and propose strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business. Propose changes to the technical design solutions as

Senior Product Analyst The Senior Product Analyst role will support the full lifecycle of Comerica's products from inception to the complete implementation of the product through various distribution channels. This role will focus on product requirements, customer experience design, deployment planning and product strategies working closely with stakeholders in Technology

Determine Suspicious Activity Review suspicious activity/exception reports/In clearing check queues to identify fraudulent or suspicious transactions and protect the bank from any loss using various internal systems i.e. shared databases, Hogan, Net Image Viewer, and COLD. Conduct routine phone interviews and may participate in or observe more complex interviews with more

Participate in the development of social media assets such as Instagram and Facebook stories & reels, LinkedIn videos and posts. Encourage and educate team members to participate in social media advocacy, helping to amplify our brand's reach and impact. Regularly track, monitor, and optimize performance of campaigns and general content. Work with the Brand Teams in develo

Timely Process and/or research ACH incoming and outgoing entries, exceptions, and OFAC alerts. Identify, escalate, and support troubleshooting efforts on production issues. Maintain applicable production logs and reporting month end metric/performance results to ACH manager. Back up daily balancing processes across ACH, RTP, and Zelle. Support risk and audit activities. A

Comerica's Technology & Cybersecurity Summer Internship program is a 12 week, full time internship opportunity, designed for college students pursuing a bachelor's degree in Technology or related field. Responsibilities include Applying foundational Technology skills Participating in projects and operational activities Identifying, evaluating, and determining areas of ris

Great culture, incentives, benefits, and room for growth and advancement!